American Airlines: found the young lady informative and friendly...
A American Airlines customer review by GetHuman user ~Phyl of camarillo, ca from November 24th, 2017
Background on ~Phyl of camarillo, ca's case
GetHuman: ~Phyl of camarillo, ca - can you tell our other American Airlines customers when your case took place?
~Phyl of camarillo, ca: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Phyl of camarillo, ca a list of common American Airlines problems)
~Phyl of camarillo, ca: "Refund" was why I was trying to call.
~Phyl of camarillo, ca's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phyl of camarillo, ca: found the young lady informative and friendly**had all questions regarding traveling with golf clubs answered
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Phyl of camarillo, ca: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phyl of camarillo, ca: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Phyl of camarillo, ca: For that I would say four out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Phyl of camarillo, ca: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phyl of camarillo, ca taken from his American Airlines customer service problem that occurred on November 14th, 2017.