American Airlines: trying to cancel a flight. Agent tells me to us...
A American Airlines customer review by GetHuman user ~bad news bears from November 25th, 2017
Background on ~bad news bears's case
GetHuman: ~bad news bears - can you tell our other American Airlines customers when your case took place?
~bad news bears: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~bad news bears a list of common American Airlines problems)
~bad news bears: "Missing item" was why I was trying to call.
~bad news bears's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bad news bears: trying to cancel a flight. Agent tells me to use my record locater to track the status. When I do that, I get a page of information with random dates associated with my name. When I ask for a call back, which comes over an hour later, she explains that they use random dates as a place holder for my ticket. Basically all the information I see is understandable to them, but not me as the customer. Then I ask for a supervisor. She then gives me another number that I need to use to track status on their refunds page. When I do that, it shows I have not requested a refund for my ticket. I try to call back because I need my money, and have to wait another hour or more to get a response. Their service *****, and their agents are incompetent.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~bad news bears: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bad news bears: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~bad news bears: For that I would say five out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~bad news bears: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bad news bears taken from his American Airlines customer service problem that occurred on November 22nd, 2017.