American Airlines: we are tired they not help with hotel,food,wate...
A American Airlines customer review by GetHuman user ~Evelyn Parraguez from November 27th, 2017
Background on ~Evelyn Parraguez's case
GetHuman: ~Evelyn Parraguez - can you tell our other American Airlines customers when your case took place?
~Evelyn Parraguez: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Evelyn Parraguez a list of common American Airlines problems)
~Evelyn Parraguez: "Overcharge/Strange charge" was why I was trying to call.
~Evelyn Parraguez's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Evelyn Parraguez: we are tired they not help with hotel,food,water anything,we sleep on the floor to de airport in miami
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Evelyn Parraguez: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Evelyn Parraguez: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Evelyn Parraguez: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Evelyn Parraguez: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Evelyn Parraguez taken from his American Airlines customer service problem that occurred on November 23rd, 2017.