American Express: received a GIFT CARD--CANNOT USE--phoned in the...
A American Express customer review by GetHuman user ~AE_skata_spidi from November 19th, 2017
Background on ~AE_skata_spidi's case
GetHuman: ~AE_skata_spidi - can you tell our other American Express customers when your case took place?
~AE_skata_spidi: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~AE_skata_spidi a list of common American Express problems)
~AE_skata_spidi: "Card Declined" was why I was trying to call.
~AE_skata_spidi's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AE_skata_spidi: received a GIFT CARD--CANNOT USE--phoned in the number on back the card--TOLD CARD NOT VALIDATED which IS BS!!!! as I have the receipt right here stating VALIDATED--rep says to FX freekin drivers license etc etc AND FOR WHAT ??? card is going back to the * that purchased IT and SHE WILL RAISE **** and get a FULL FFFING REFUND from the place that SOLD IT---talk about INVASIVE !! it's a freekin PREPAID GIFT CARD--something SMELLS HERE and it's MORE THAN BS TOO.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~AE_skata_spidi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AE_skata_spidi: I'd give them a four out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~AE_skata_spidi: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express customers?
~AE_skata_spidi: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AE_skata_spidi taken from his American Express customer service problem that occurred on November 16th, 2017.