American Home Shield: I need my AC part, I was just told by the contr...

A American Home Shield customer review by GetHuman user GetHuman-jvillar from December 9th, 2017

Background on GetHuman-jvillar's case

GetHuman: GetHuman-jvillar - can you tell our other American Home Shield customers when your case took place?
GetHuman-jvillar: Yes. It was evening, on November 30th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman-jvillar: I used the 888-429-8247 number I found for on the GetHuman American Home Shield customer phone number page I was on: American Home Shield Customer Service Phone Number
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jvillar a list of common American Home Shield problems)
GetHuman-jvillar: "Make a claim" was why I was trying to call.

GetHuman-jvillar's review of American Home Shield customer service

GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jvillar: I need my AC part, I was just told by the contractor that AHS advised the part will take another week (* weeks total)
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-jvillar: Can someone please authorize the local contractor to acquire the part in order to fix my AC rather than wait on AHS backorder????
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
GetHuman-jvillar: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jvillar: I'd give them a two out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
GetHuman-jvillar: For that I would say one out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
GetHuman-jvillar: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jvillar taken from his American Home Shield customer service problem that occurred on November 30th, 2017.

American Home Shield

1.53 of 5 stars | 125 reviews

GetHuman-jvillar's American Home Shield Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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