American Home Shield: My heat in my home stopped working last winter...
A American Home Shield customer review by GetHuman user ~Unhappy with AHS from November 6th, 2017
Background on ~Unhappy with AHS's case
GetHuman: ~Unhappy with AHS - can you tell our other American Home Shield customers when your case took place?
~Unhappy with AHS: Yes I can. It was evening, on November 1st.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy with AHS a list of common American Home Shield problems)
~Unhappy with AHS: "Make a claim" was why I was trying to call.
~Unhappy with AHS's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy with AHS: My heat in my home stopped working last winter. It took * months to get it repaired. AHS sent out the same company * times and they could never fix it. They created and left fire hazards in my home. I finally had repairs done by a local company and AHS only covered a little under half the cost. HORRIBLE COMPANY! I did everything they told me to do and still I was stuck paying the bill.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~Unhappy with AHS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy with AHS: I'd give them a three out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~Unhappy with AHS: For that I would say four out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~Unhappy with AHS: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy with AHS taken from his American Home Shield customer service problem that occurred on November 1st, 2017.