American Home Shield: The original contractor assigned did not solve...
A American Home Shield customer review by GetHuman user ~William Lee from November 28th, 2017
Background on ~William Lee's case
GetHuman: ~William Lee - can you tell our other American Home Shield customers when your case took place?
~William Lee: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~William Lee a list of common American Home Shield problems)
~William Lee: "Setup service" was why I was trying to call.
~William Lee's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~William Lee: The original contractor assigned did not solve the issue and I was charged $***.Our house was ** degrees inside with outside temp.of ***.AHS refused to allow me other authorization for another contractor. We spent two nights in a hotel and I called my own contractor which cost me another$***. Your warranty is worthless and I will be filling complaints
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~William Lee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~William Lee: I'd give them a four out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~William Lee: For that I would say five out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~William Lee: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~William Lee taken from his American Home Shield customer service problem that occurred on November 22nd, 2017.