American Home Shield: very poor phone response followed prompts unti...
A American Home Shield customer review by GetHuman user ~charles mason from November 19th, 2017
Background on ~charles mason's case
GetHuman: ~charles mason - can you tell our other American Home Shield customers when your case took place?
~charles mason: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~charles mason a list of common American Home Shield problems)
~charles mason: "Overcharge/Strange charge" was why I was trying to call.
~charles mason's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charles mason: very poor phone response followed prompts until placed on hold for r epresative to respond waited ** minutes then hung up
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~charles mason: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charles mason: I'd give them a three out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~charles mason: For that I would say four out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~charles mason: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charles mason taken from his American Home Shield customer service problem that occurred on November 14th, 2017.