American Red Cross: I don't know how or why this works, but I SO ap...
A American Red Cross customer review by GetHuman user ~Renee from November 13th, 2017
Background on ~Renee's case
GetHuman: ~Renee - can you tell our other American Red Cross customers when your case took place?
~Renee: Yes I can. It was late at night, on November 11th.
GetHuman: Did you reach out to American Red Cross, and if so, how?
GetHuman: And which of these common American Red Cross customer issues best describes the reason you wanted to talk to them?
(Shows ~Renee a list of common American Red Cross problems)
~Renee: "Location issue" was why I was trying to call.
~Renee's review of American Red Cross customer service
GetHuman: So how would you sum up your experience for GetHuman's American Red Cross customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Renee: I don't know how or why this works, but I SO appreciate it! I can't believe an organization as HUGE as the ARC has only one customer service number, which, as far as I know, has been busy for ** hours.
GetHuman: Let's quantify your experience contacting American Red Cross. On a scale of 1 to 5, how easy is it go get help on a American Red Cross problem?
~Renee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Renee: I'd give them a five out of five on communication.
GetHuman: And what about American Red Cross's ability to quickly and effectively address your problem?
~Renee: For that I would say four out of five.
GetHuman: And finally- any advice for other American Red Cross customers?
~Renee: Call them early in the day or late. Don't forget any personal or account information you might need for American Red Cross to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Renee taken from his American Red Cross customer service problem that occurred on November 11th, 2017.