American Specialty Health: I called about ASH sending me instead of my pro...
A American Specialty Health customer review by GetHuman user ~Gracie from November 10th, 2017
Background on ~Gracie's case
GetHuman: ~Gracie - can you tell our other American Specialty Health customers when your case took place?
~Gracie: Yup. It was afternoon, on November 1st.
GetHuman: Did you reach out to American Specialty Health, and if so, how?
GetHuman: And which of these common American Specialty Health customer issues best describes the reason you wanted to talk to them?
(Shows ~Gracie a list of common American Specialty Health problems)
~Gracie: "Renew coverage" was why I was trying to call.
~Gracie's review of American Specialty Health customer service
GetHuman: So how would you sum up your experience for GetHuman's American Specialty Health customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gracie: I called about ASH sending me instead of my provider a request for more information needed to one of my Chiropractor claims. The first person I spoke with told me they sent both me and my provider the same letter. However, there is not an indication of this in the letter they sent me. I called my Chiropractor and they informed me that they received nothing from ASH. I then called back ASH and got a different person who informed me that they do not send the provider anything when a claim is rejected and that the provider needs to call them if they do not receive payment! I informed him that this was different from the previous customer support person's input to me. He became rude and did not seem to comprehend my concern. I asked to speak to his Supervisor and was put on hold for ** minutes. His Supervisor did state that it is their policy to send the provider a letter asking for additional information. I informed him that my provider never got the letter and I was concerned wi
GetHuman: Let's quantify your experience contacting American Specialty Health. On a scale of 1 to 5, how easy is it go get help on a American Specialty Health problem?
~Gracie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gracie: I'd give them a one out of five on communication.
GetHuman: And what about American Specialty Health's ability to quickly and effectively address your problem?
~Gracie: For that I would say two out of five.
GetHuman: And finally- any advice for other American Specialty Health customers?
~Gracie: Call them early in the day or late. Don't forget any personal or account information you might need for American Specialty Health to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gracie taken from his American Specialty Health customer service problem that occurred on November 1st, 2017.
American Specialty Health
1.80 of 5 stars | 4 reviews
~Gracie's American Specialty Health Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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