Amerigroup: Seriously the girl was so nice to me, looked up...

A Amerigroup customer review by GetHuman user ~esorbabe from November 24th, 2017

Background on ~esorbabe's case

GetHuman: ~esorbabe - can you tell our other Amerigroup customers when your case took place?
~esorbabe: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Amerigroup, and if so, how?
~esorbabe: I used the 800-600-4441 number I found for on the GetHuman Amerigroup customer phone number page I was on: Amerigroup Customer Service Phone Number
GetHuman: And which of these common Amerigroup customer issues best describes the reason you wanted to talk to them?
(Shows ~esorbabe a list of common Amerigroup problems)
~esorbabe: "Coverage question" was why I was trying to call.

~esorbabe's review of Amerigroup customer service

GetHuman: So how would you sum up your experience for GetHuman's Amerigroup customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~esorbabe: Seriously the girl was so nice to me, looked up stuff that she didn't need to, offered to send me stuff..super nice and helpful.
GetHuman: Let's quantify your experience contacting Amerigroup. On a scale of 1 to 5, how easy is it go get help on a Amerigroup problem?
~esorbabe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~esorbabe: I'd give them a four out of five on communication.
GetHuman: And what about Amerigroup's ability to quickly and effectively address your problem?
~esorbabe: For that I would say three out of five.
GetHuman: And finally- any advice for other Amerigroup customers?
~esorbabe: Call them early in the day or late. Don't forget any personal or account information you might need for Amerigroup to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~esorbabe taken from his Amerigroup customer service problem that occurred on November 16th, 2017.

Amerigroup

3.00 of 5 stars | 17 reviews

~esorbabe's Amerigroup Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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