Amerihealth Insurance: I'm wondering if they purposely hire incompeten...
A Amerihealth Insurance customer review by GetHuman user GetHuman-130129 from November 23rd, 2017
Background on GetHuman-130129's case
GetHuman: GetHuman-130129 - can you tell our other Amerihealth Insurance customers when your case took place?
GetHuman-130129: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Amerihealth Insurance, and if so, how?
GetHuman: And which of these common Amerihealth Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-130129 a list of common Amerihealth Insurance problems)
GetHuman-130129: "Coverage question" was why I was trying to call.
GetHuman-130129's review of Amerihealth Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Amerihealth Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-130129: I'm wondering if they purposely hire incompetent customer service reps to frustrate the consumers so they will just give up on their claims. So frustrating to deal with. Each rep has had something different to say about why a claim was denied, when it should have been covered. Wait times are horrendous.
GetHuman: Let's quantify your experience contacting Amerihealth Insurance. On a scale of 1 to 5, how easy is it go get help on a Amerihealth Insurance problem?
GetHuman-130129: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-130129: I'd give them a two out of five on communication.
GetHuman: And what about Amerihealth Insurance's ability to quickly and effectively address your problem?
GetHuman-130129: For that I would say one out of five.
GetHuman: And finally- any advice for other Amerihealth Insurance customers?
GetHuman-130129: Call them early in the day or late. Don't forget any personal or account information you might need for Amerihealth Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-130129 taken from his Amerihealth Insurance customer service problem that occurred on November 19th, 2017.