Amgen Inc.: they put me on hold immediately for ** minutes...
A Amgen Inc. customer review by GetHuman user ~mombear from November 13th, 2017
Background on ~mombear's case
GetHuman: ~mombear - can you tell our other Amgen Inc. customers when your case took place?
~mombear: Sure. It was evening, on November 7th.
GetHuman: Did you reach out to Amgen Inc., and if so, how?
GetHuman: And which of these common Amgen Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~mombear a list of common Amgen Inc. problems)
~mombear: "None of those really matches why I wanted to call Amgen Inc. that day." was why I was trying to call.
~mombear's review of Amgen Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Amgen Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mombear: they put me on hold immediately for ** minutes when i decided to hang up the phone and tried your 'amgen will call you back'*that didn't do any good either. i wanted to ask questions about back pain, which i understand is a possible reaction to your Prolia and what if anything can be done about the discomfort. i took my first 'shot' of prolia sept. ** *****thank you*vita cox**** *** *****email: *****@***.com
GetHuman: Let's quantify your experience contacting Amgen Inc.. On a scale of 1 to 5, how easy is it go get help on a Amgen Inc. problem?
~mombear: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mombear: I'd give them a one out of five on communication.
GetHuman: And what about Amgen Inc.'s ability to quickly and effectively address your problem?
~mombear: For that I would say one out of five.
GetHuman: And finally- any advice for other Amgen Inc. customers?
~mombear: Call them early in the day or late. Don't forget any personal or account information you might need for Amgen Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mombear taken from his Amgen Inc. customer service problem that occurred on November 7th, 2017.
Amgen Inc.
1.00 of 5 stars | 1 reviews
~mombear's Amgen Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amgen Inc., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amgen Inc. in any way.