I was originally just looking for wholesale sho...

A customer review by GetHuman user ~laura mark from November 18th, 2017

Background on ~laura mark's case

GetHuman: ~laura mark - can you tell our other customers when your case took place?
~laura mark: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to, and if so, how?
~laura mark: I used the 855-264-9327 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~laura mark a list of common problems)
~laura mark: "Warranty claim" was why I was trying to call.

~laura mark's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~laura mark: I was originally just looking for wholesale shoes, but when I found that they could also make shoes I got really excited. I was skeptical or buying a dress online without seeing it first, but after reading reviews and talking to a representative, all my worries were put to rest. They worked with me to get the right stuff, and to get the shoes looking just how I wanted. The shoes they send you look exactly like the dress will look! The final product was amazing! She loved it, all of her friends loved it, even her father joked that I was trying to make him look bad!
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~laura mark: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~laura mark: I'd give them a three out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~laura mark: For that I would say five out of five.
GetHuman: And finally- any advice for other customers?
~laura mark: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~laura mark taken from his customer service problem that occurred on November 14th, 2017.

3.00 of 5 stars | 14 reviews

~laura mark's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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