Anaheim Public Utilities: I move away from Anaheim September **, **** and...
A Anaheim Public Utilities customer review by GetHuman user ~Sue from November 13th, 2017
Background on ~Sue's case
GetHuman: ~Sue - can you tell our other Anaheim Public Utilities customers when your case took place?
~Sue: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Anaheim Public Utilities, and if so, how?
GetHuman: And which of these common Anaheim Public Utilities customer issues best describes the reason you wanted to talk to them?
(Shows ~Sue a list of common Anaheim Public Utilities problems)
~Sue: "Setup service" was why I was trying to call.
~Sue's review of Anaheim Public Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's Anaheim Public Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sue: I move away from Anaheim September **, **** and called to cancel my account the same day. From what I understood that when I cancel my account and ask them to stop electricity of my apartment, it means all of my record with them is cancel.*October *, **** I receive a bill of $*** from them, and go online to make a one time payment. October *, ****, they charge me a recurring fee of $*** again!*A few points that I can't understand:**. Aren't they suppose to check to see if I already make the payment before they charge me a recurring fee again?**. When I cancel my account, doesn't it means that I also cancel the recurring payment?*When I called in October **th, **** to speak with the representative, she said there is no way to reverse the charges and I have to wait two weeks to get a check if I wanted a refund.*October **, ****, I called again, they say another two weeks.*November **, ****, I still not receive my check, then I called again, this time they say the check will be mail out N
GetHuman: Let's quantify your experience contacting Anaheim Public Utilities. On a scale of 1 to 5, how easy is it go get help on a Anaheim Public Utilities problem?
~Sue: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sue: I'd give them a five out of five on communication.
GetHuman: And what about Anaheim Public Utilities's ability to quickly and effectively address your problem?
~Sue: For that I would say five out of five.
GetHuman: And finally- any advice for other Anaheim Public Utilities customers?
~Sue: Call them early in the day or late. Don't forget any personal or account information you might need for Anaheim Public Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sue taken from his Anaheim Public Utilities customer service problem that occurred on November 7th, 2017.