Animal Jam: they said they will not take any phone calls fr...

A Animal Jam customer review by GetHuman user ~kootra123456 from November 26th, 2017

Background on ~kootra123456's case

GetHuman: ~kootra123456 - can you tell our other Animal Jam customers when your case took place?
~kootra123456: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Animal Jam, and if so, how?
~kootra123456: I used a email I found on the GetHuman Animal Jam customer service contact info page: Contact Animal Jam Customer Service
GetHuman: And which of these common Animal Jam customer issues best describes the reason you wanted to talk to them?
(Shows ~kootra123456 a list of common Animal Jam problems)
~kootra123456: "Update Account Info" was why I was trying to contact.

~kootra123456's review of Animal Jam customer service

GetHuman: So how would you sum up your experience for GetHuman's Animal Jam customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kootra123456: they said they will not take any phone calls from now on. I sent an email to the number listed but they didn't reply!!! no service you just took my money and didn't sign my grand daughter up to play with others!!
GetHuman: Let's quantify your experience contacting Animal Jam. On a scale of 1 to 5, how easy is it go get help on a Animal Jam problem?
~kootra123456: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kootra123456: I'd give them a three out of five on communication.
GetHuman: And what about Animal Jam's ability to quickly and effectively address your problem?
~kootra123456: For that I would say four out of five.
GetHuman: And finally- any advice for other Animal Jam customers?
~kootra123456: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Animal Jam to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kootra123456 taken from his Animal Jam customer service problem that occurred on November 17th, 2017.

Animal Jam

1.49 of 5 stars | 210 reviews

~kootra123456's Animal Jam Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Animal Jam, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Animal Jam in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!