Ann Taylor: These past * days have been lousy with no way t...
A Ann Taylor customer review by GetHuman user ~Cynthia from November 8th, 2017
Background on ~Cynthia's case
GetHuman: ~Cynthia - can you tell our other Ann Taylor customers when your case took place?
~Cynthia: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Ann Taylor, and if so, how?
GetHuman: And which of these common Ann Taylor customer issues best describes the reason you wanted to talk to them?
(Shows ~Cynthia a list of common Ann Taylor problems)
~Cynthia: "Overcharge/Strange charge" was why I was trying to call.
~Cynthia's review of Ann Taylor customer service
GetHuman: So how would you sum up your experience for GetHuman's Ann Taylor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cynthia: These past * days have been lousy with no way to get through to customer service. ONline sale fiasco!!!!!
GetHuman: Let's quantify your experience contacting Ann Taylor. On a scale of 1 to 5, how easy is it go get help on a Ann Taylor problem?
~Cynthia: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cynthia: I'd give them a three out of five on communication.
GetHuman: And what about Ann Taylor's ability to quickly and effectively address your problem?
~Cynthia: For that I would say two out of five.
GetHuman: And finally- any advice for other Ann Taylor customers?
~Cynthia: Call them early in the day or late. Don't forget any personal or account information you might need for Ann Taylor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cynthia taken from his Ann Taylor customer service problem that occurred on November 6th, 2017.