Anthem Blue Cross CA: The associate i spoke with kept putting me on h...
A Anthem Blue Cross CA customer review by GetHuman user ~angry Jeff from November 12th, 2017
Background on ~angry Jeff's case
GetHuman: ~angry Jeff - can you tell our other Anthem Blue Cross CA customers when your case took place?
~angry Jeff: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~angry Jeff a list of common Anthem Blue Cross CA problems)
~angry Jeff: "Coverage question" was why I was trying to call.
~angry Jeff's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry Jeff: The associate i spoke with kept putting me on hold for simple questions. I am still on hold while typing this. Just want to know the subsciber's date of birth so I can coordinate benefits with the other health carrrier correctly. Am i even calling the USA?????
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~angry Jeff: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry Jeff: I'd give them a five out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~angry Jeff: For that I would say four out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~angry Jeff: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry Jeff taken from his Anthem Blue Cross CA customer service problem that occurred on November 8th, 2017.