Apollo Group: Not sure who to direct this to. I am having dif...
A Apollo Group customer review by GetHuman user ~f from November 27th, 2017
Background on ~f's case
GetHuman: ~f - can you tell our other Apollo Group customers when your case took place?
~f: Yes. It was evening, on November 25th.
GetHuman: Did you reach out to Apollo Group, and if so, how?
GetHuman: And which of these common Apollo Group customer issues best describes the reason you wanted to talk to them?
(Shows ~f a list of common Apollo Group problems)
~f: "Cancel service" was why I was trying to call.
~f's review of Apollo Group customer service
GetHuman: So how would you sum up your experience for GetHuman's Apollo Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~f: Not sure who to direct this to. I am having difficulty with the prove it site. When i tried to do the Audio test, it said i did not have the proper plug in (it did not tel me which one i needed) and then bounced me out. It will no longer let me in*Thanks
GetHuman: Let's quantify your experience contacting Apollo Group. On a scale of 1 to 5, how easy is it go get help on a Apollo Group problem?
~f: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~f: I'd give them a five out of five on communication.
GetHuman: And what about Apollo Group's ability to quickly and effectively address your problem?
~f: For that I would say two out of five.
GetHuman: And finally- any advice for other Apollo Group customers?
~f: Call them early in the day or late. Don't forget any personal or account information you might need for Apollo Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~f taken from his Apollo Group customer service problem that occurred on November 25th, 2017.
Apollo Group
3.00 of 5 stars | 7 reviews
~f's Apollo Group Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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