Apple Bank: Customer Service Rep.extremely rude!Would*not l...
A Apple Bank customer review by GetHuman user ~FGP from November 18th, 2017
Background on ~FGP's case
GetHuman: ~FGP - can you tell our other Apple Bank customers when your case took place?
~FGP: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Apple Bank, and if so, how?
GetHuman: And which of these common Apple Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~FGP a list of common Apple Bank problems)
~FGP: "None of those really matches why I wanted to call Apple Bank that day." was why I was trying to call.
~FGP's review of Apple Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FGP: Customer Service Rep.extremely rude!Would*not let Customer explain problem.Talks*OVER customer!!Needs to take a course in*Customer Care Seminar!!!!
GetHuman: Let's quantify your experience contacting Apple Bank. On a scale of 1 to 5, how easy is it go get help on a Apple Bank problem?
~FGP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FGP: I'd give them a three out of five on communication.
GetHuman: And what about Apple Bank's ability to quickly and effectively address your problem?
~FGP: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple Bank customers?
~FGP: Call them early in the day or late. Don't forget any personal or account information you might need for Apple Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FGP taken from his Apple Bank customer service problem that occurred on November 11th, 2017.
Apple Bank
1.00 of 5 stars | 1 reviews
~FGP's Apple Bank Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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