Apple: Over the course of ** hours I spoke to three pe...

A Apple customer review by GetHuman user GetHuman-346716 from November 28th, 2017

Background on GetHuman-346716's case

GetHuman: GetHuman-346716 - can you tell our other Apple customers when your case took place?
GetHuman-346716: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman-346716: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346716 a list of common Apple problems)
GetHuman-346716: "Repairs" was why I was trying to call.

GetHuman-346716's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346716: Over the course of ** hours I spoke to three people. The first "gentleman" was limited. He a couple of hard resets and deemed the phone "fixed". When I protested and requested a new phone, he said that could not happen and put me on hold while he spoke to his supervisor. Call dropped (he had my number) Never heard from him again. *nd staff was much more receptive, Kimberly, was more receptive that there was something wrong and focused initially on the call button We were disconnected and no call back. The third person Tina reviewed what had been reported and an made an appt for me to visit a store in Augusta, Ga.for an exchange, yes a substantial drive but beats a blank. And another thing the personnel in the TTT stores in Columbia where I live are awful. have been to three. When I bought my first phone the taff was helpful and courteous, Not now!
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-346716: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346716: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-346716: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-346716: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346716 taken from his Apple customer service problem that occurred on November 23rd, 2017.


3.05 of 5 stars | 308 reviews

GetHuman-346716's Apple Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apple, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apple in any way.

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