Apptix: ** minutes on hold and all I want to do is upda...
A Apptix customer review by GetHuman user ~random from November 27th, 2017
Background on ~random's case
GetHuman: ~random - can you tell our other Apptix customers when your case took place?
~random: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Apptix, and if so, how?
GetHuman: And which of these common Apptix customer issues best describes the reason you wanted to talk to them?
(Shows ~random a list of common Apptix problems)
~random: "Cancel service" was why I was trying to call.
~random's review of Apptix customer service
GetHuman: So how would you sum up your experience for GetHuman's Apptix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~random: ** minutes on hold and all I want to do is update my credit card info. Website says make the change through the control panel, but web page does not display a control panel option. Even when I called the sales department, I was on hold. At least, I thought the sales department would be timely in picking up the phone.
GetHuman: Let's quantify your experience contacting Apptix. On a scale of 1 to 5, how easy is it go get help on a Apptix problem?
~random: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~random: I'd give them a one out of five on communication.
GetHuman: And what about Apptix's ability to quickly and effectively address your problem?
~random: For that I would say three out of five.
GetHuman: And finally- any advice for other Apptix customers?
~random: Call them early in the day or late. Don't forget any personal or account information you might need for Apptix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~random taken from his Apptix customer service problem that occurred on November 23rd, 2017.
Apptix
2.00 of 5 stars | 6 reviews
~random's Apptix Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apptix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apptix in any way.