Apria Healthcare: *! I have called numerous times over the last...
A Apria Healthcare customer review by GetHuman user ~unhappy customer from November 27th, 2017
Background on ~unhappy customer's case
GetHuman: ~unhappy customer - can you tell our other Apria Healthcare customers when your case took place?
~unhappy customer: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common Apria Healthcare problems)
~unhappy customer: "Update account information" was why I was trying to call.
~unhappy customer's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: *! I have called numerous times over the last ** months to find out who my oxygen was being denied. Every single time I got a different answer as to what they still needed. One person, Jessica Crenshaw was very helpful...gave me her *, but when I called back, she didn't have voice mail!!!
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~unhappy customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a three out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his Apria Healthcare customer service problem that occurred on November 17th, 2017.