Apria Healthcare: I had Apria send in my C-Pap machine for repair...
A Apria Healthcare customer review by GetHuman user ~koilman123 from November 11th, 2017
Background on ~koilman123's case
GetHuman: ~koilman123 - can you tell our other Apria Healthcare customers when your case took place?
~koilman123: Yeah. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~koilman123 a list of common Apria Healthcare problems)
~koilman123: "Coverage question" was why I was trying to call.
~koilman123's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~koilman123: I had Apria send in my C-Pap machine for repair. I had told the Apria rep. that I had a $**** deductible on my insurance and that I hadn't used any of it. He assured me twice (once in July when I dropped it off and once in Sept. when I picked it up) that my only responsibility would be around $*** (turned out to be $***.**) Some things in my insurance are put toward the deductible and some things are not. I had depended on the answer that the Apria rep had given me and so I ordered the service. *When picking up the unit, there was no explanation of exactly what was done because, again, I was assured that my only responsibility was $***. *I gave Apria my unit in July to be sent in. I got it back in September. Nine months later (June) I get a bill from Apria Healthcare for an additional $***.**.*I understand insurance and deductibles. It was the Apria rep that misled me on the cost. I have talked to Apria's branch manager, Billy Edwards (***-***-****). He stands by his employee and that
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~koilman123: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~koilman123: I'd give them a four out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~koilman123: For that I would say one out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~koilman123: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~koilman123 taken from his Apria Healthcare customer service problem that occurred on November 2nd, 2017.