Ashley Furniture: Had a dog tear up back middle cushion of leathe...

A Ashley Furniture customer review by GetHuman user ~Doc Ryan from November 22nd, 2017

Background on ~Doc Ryan's case

GetHuman: ~Doc Ryan - can you tell our other Ashley Furniture customers when your case took place?
~Doc Ryan: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
~Doc Ryan: I used the 800-477-2222 number I found for on the GetHuman Ashley Furniture customer phone number page I was on: Ashley Furniture Customer Service Phone Number
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Doc Ryan a list of common Ashley Furniture problems)
~Doc Ryan: "Cancel order" was why I was trying to call.

~Doc Ryan's review of Ashley Furniture customer service

GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doc Ryan: Had a dog tear up back middle cushion of leather couch. Rep was completely helpful in assisting and helping me order the right piece. Thanks for the tip to hit *.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Doc Ryan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doc Ryan: I'd give them a two out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Doc Ryan: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Doc Ryan: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doc Ryan taken from his Ashley Furniture customer service problem that occurred on November 18th, 2017.

Ashley Furniture

2.25 of 5 stars | 96 reviews

~Doc Ryan's Ashley Furniture Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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