Ashley Furniture: Your customer service gets a gold star for bein...
A Ashley Furniture customer review by GetHuman user ~Seeker of quality from November 25th, 2017
Background on ~Seeker of quality's case
GetHuman: ~Seeker of quality - can you tell our other Ashley Furniture customers when your case took place?
~Seeker of quality: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Seeker of quality a list of common Ashley Furniture problems)
~Seeker of quality: "Track order" was why I was trying to call.
~Seeker of quality's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Seeker of quality: Your customer service gets a gold star for being completely worthless, your warranty department also rates * gold stars for being worthless. If anyone buys this furniture and thinks it is quality built they fooled you also. Once bitten twice shy. I will not recommend your furniture to anyone. It is shameless the prices you charge for the junk you sell.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Seeker of quality: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Seeker of quality: I'd give them a four out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Seeker of quality: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Seeker of quality: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Seeker of quality taken from his Ashley Furniture customer service problem that occurred on November 23rd, 2017.