Assurance Wireless: He would have gotten *s on both quality of serv...

A Assurance Wireless customer review by GetHuman user ~dsey3 from November 28th, 2017

Background on ~dsey3's case

GetHuman: ~dsey3 - can you tell our other Assurance Wireless customers when your case took place?
~dsey3: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
~dsey3: I used the 888-321-5880 number I found for on the GetHuman Assurance Wireless customer phone number page I was on: Assurance Wireless Customer Service Phone Number
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~dsey3 a list of common Assurance Wireless problems)
~dsey3: "Update account information" was why I was trying to call.

~dsey3's review of Assurance Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dsey3: He would have gotten *s on both quality of service And quality of communication, however, he was not listening to my problem and tried to stop the request for another phone. I had been have several problems and each one he claimed it was a different problem resulting from what I did and not what was actually happening to the phone. I may have been a bit upset, not meaness or swearing, however* I did have to emphasize my words to get through to this gentleman. He was curteous , however* not able to decipher between a problem the phone was causing and the problem the person operating may have done. I did not cause any failure in useage, its just that the phone is not working properly, and it is a scary situation where as someone tries to call *** and does not get them, also, there is a problem with the text messaging, and something about a vine is also a mystery to me.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~dsey3: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dsey3: I'd give them a three out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~dsey3: For that I would say four out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~dsey3: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dsey3 taken from his Assurance Wireless customer service problem that occurred on November 23rd, 2017.

Assurance Wireless

3.35 of 5 stars | 233 reviews

~dsey3's Assurance Wireless Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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