Assurance Wireless: I called today to top up and every time I call...
A Assurance Wireless customer review by GetHuman user ~Sheila from November 18th, 2017
Background on ~Sheila's case
GetHuman: ~Sheila - can you tell our other Assurance Wireless customers when your case took place?
~Sheila: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Sheila a list of common Assurance Wireless problems)
~Sheila: "Service problem" was why I was trying to call.
~Sheila's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sheila: I called today to top up and every time I call this number I get very good service, not a long wait at all. I understood the rep and he was very knowledgeable of what I needed. He also gave me additional information on how to top up on my phone if I wanted to. You can dial *** on your phone option** to add the money on your account and then call *** back again and choose option ** to make sure your min is added and not charging you .** per min. So that was great information for those of you that don't want to wait a min or two. If you do chose to call the toll free the quickest way is to press option ** and just wait don't put in your pin or nothing and the rep will be on the line to assist you in a matter of mins. That's what I'm talking about good customer service and the the wait time is what every customer dream of when they are trying to handle business. Trust me I know this work. I call this number every month to top up and I never had to experience long waiting time.....Good Lu
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Sheila: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sheila: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Sheila: For that I would say one out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Sheila: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sheila taken from his Assurance Wireless customer service problem that occurred on November 16th, 2017.