Assurance Wireless: I faxed my application, with my verification of...
A Assurance Wireless customer review by GetHuman user ~frustrated from November 20th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Assurance Wireless customers when your case took place?
~frustrated: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Assurance Wireless problems)
~frustrated: "Can't Login" was why I was trying to call.
~frustrated's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: I faxed my application, with my verification of eligibility, to the fax number provided on the bottom of the application. When I called to check the status of my application, I was told that they sent me another application. They couldn't give me a proper explanation as to why my original application wasn't being processed. My original application was completed in PDF form, typed from my computer and then printed out, signed, dated, and faxed, as instructed. The Assurance Wireless CSR I spoke to had a foreign accent which made him difficult to understand. I'm a current Safelink customer, looking for a better service, but I'm not feeling very confident that I will accomplish this with Assurance Wireless.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~frustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Assurance Wireless customer service problem that occurred on November 13th, 2017.