Assurance Wireless: I have called twice in reference to recertify...

A Assurance Wireless customer review by GetHuman user ~Dorothy Gordon from November 18th, 2017

Background on ~Dorothy Gordon's case

GetHuman: ~Dorothy Gordon - can you tell our other Assurance Wireless customers when your case took place?
~Dorothy Gordon: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
~Dorothy Gordon: I used the 888-321-5880 number I found for on the GetHuman Assurance Wireless customer phone number page I was on: Assurance Wireless Customer Service Phone Number
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Dorothy Gordon a list of common Assurance Wireless problems)
~Dorothy Gordon: "Overcharge/Strange charge" was why I was trying to call.

~Dorothy Gordon's review of Assurance Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dorothy Gordon: I have called twice in reference to recertify. I was told my number's were not reconized, This being my home , and cell phone one time was told my cell is not active. I did receive a letter requesting to certify my Lifeline service, yet i could call. Same thing on my home *. What am i to do about this problem or problems?
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Dorothy Gordon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dorothy Gordon: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Dorothy Gordon: For that I would say four out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Dorothy Gordon: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dorothy Gordon taken from his Assurance Wireless customer service problem that occurred on November 9th, 2017.

Assurance Wireless

3.35 of 5 stars | 233 reviews

~Dorothy Gordon's Assurance Wireless Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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