Assurance Wireless: This is a review of the "initial service reques...
A Assurance Wireless customer review by GetHuman user ~Richard Tattershall from November 25th, 2017
Background on ~Richard Tattershall's case
GetHuman: ~Richard Tattershall - can you tell our other Assurance Wireless customers when your case took place?
~Richard Tattershall: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard Tattershall a list of common Assurance Wireless problems)
~Richard Tattershall: "Activate Plan" was why I was trying to call.
~Richard Tattershall's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard Tattershall: This is a review of the "initial service request(s)for additional minutes that were not handled properly and led to hours of frustration and disgust. Problem:. For the last * times (***!!)that I've attempted to put money into my account I have had to come back the following day to get those transactions properly completed, Each time this has involved a process that takes both the time of your representative and my own precious time. *Note: The representative who finally straightened the problem out is a saint!!! And should be promoted to the highest level in your organization. *Conversely, the people who are continuously(and I do mean continuously!) mishandling my transactions should be summarily fired!!
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Richard Tattershall: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard Tattershall: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Richard Tattershall: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Richard Tattershall: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard Tattershall taken from his Assurance Wireless customer service problem that occurred on November 21st, 2017.