Assurance Wireless: person didn't speak english. When I asked for s...
A Assurance Wireless customer review by GetHuman user ~ticked customer from November 15th, 2017
Background on ~ticked customer's case
GetHuman: ~ticked customer - can you tell our other Assurance Wireless customers when your case took place?
~ticked customer: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ticked customer a list of common Assurance Wireless problems)
~ticked customer: "Account Access" was why I was trying to call.
~ticked customer's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ticked customer: person didn't speak english. When I asked for someone whose first language is english I was ignored. Had to continuously repeat myself.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~ticked customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ticked customer: I'd give them a four out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~ticked customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~ticked customer: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ticked customer taken from his Assurance Wireless customer service problem that occurred on November 11th, 2017.