Assurance Wireless: they said my phone was not actived and to push...
A Assurance Wireless customer review by GetHuman user ~margaret schuppert from November 17th, 2017
Background on ~margaret schuppert's case
GetHuman: ~margaret schuppert - can you tell our other Assurance Wireless customers when your case took place?
~margaret schuppert: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~margaret schuppert a list of common Assurance Wireless problems)
~margaret schuppert: "Overcharge/Strange charge" was why I was trying to call.
~margaret schuppert's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~margaret schuppert: they said my phone was not actived and to push the end key and then call customer service. tried that and got nothing...PLEASE help..I HAVEN'T EVER HAD TO DO THIS BEFORE THEy didn't do anything after.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~margaret schuppert: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~margaret schuppert: I'd give them a three out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~margaret schuppert: For that I would say four out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~margaret schuppert: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~margaret schuppert taken from his Assurance Wireless customer service problem that occurred on November 10th, 2017.