Assurance Wireless: your rep who straightened this out is a saint...
A Assurance Wireless customer review by GetHuman user ~Richard Tattershall from November 25th, 2017
Background on ~Richard Tattershall's case
GetHuman: ~Richard Tattershall - can you tell our other Assurance Wireless customers when your case took place?
~Richard Tattershall: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard Tattershall a list of common Assurance Wireless problems)
~Richard Tattershall: "Setup service" was why I was trying to call.
~Richard Tattershall's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard Tattershall: your rep who straightened this out is a saint. The people who are handling the rebuy minutes and not converting the transaction into minutes need to be replaced. They are hurting your reputation by their incompetence!
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Richard Tattershall: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard Tattershall: I'd give them a one out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Richard Tattershall: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Richard Tattershall: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard Tattershall taken from his Assurance Wireless customer service problem that occurred on November 22nd, 2017.