Asurion: Don't know how they stay in business, you buy i...
A Asurion customer review by GetHuman user ~Bob from November 21st, 2017
Background on ~Bob's case
GetHuman: ~Bob - can you tell our other Asurion customers when your case took place?
~Bob: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common Asurion problems)
~Bob: "Make a claim" was why I was trying to call.
~Bob's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob: Don't know how they stay in business, you buy insurance for a reason and have to jump through hoops to put a claim in. An affidavit? Really? Probably much easier with no insurance next time! Don't know why Verizon would choose to be associated with this company, we willleave verizon as soon as our contract is up because of Asurion!
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Bob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob: I'd give them a five out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Bob: For that I would say five out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his Asurion customer service problem that occurred on November 16th, 2017.