Asurion: I have filed a claim * times for the same phone...
A Asurion customer review by GetHuman user ~Madashell from November 20th, 2017
Background on ~Madashell's case
GetHuman: ~Madashell - can you tell our other Asurion customers when your case took place?
~Madashell: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Madashell a list of common Asurion problems)
~Madashell: "Technical support" was why I was trying to call.
~Madashell's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Madashell: I have filed a claim * times for the same phone that was lost in December. Instead of telling you what the problem is with your claim and allowing you to fix it by providing more documentation, they deny it. The form letter that tells you about the denial comes about * weeks later, so you never know what is going on until then. And the deductible is not a deal. I feel like I've been scammed and I will NEVER buy this insurance again. EVER! I'll just buy a new phone myself. It is stupid and ridiculous. I am filing a Better Business Bureau complaint and any other complaint that I can. What a ripoff!
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Madashell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Madashell: I'd give them a two out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Madashell: For that I would say one out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Madashell: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Madashell taken from his Asurion customer service problem that occurred on November 16th, 2017.