Asurion: I received a refurbished phone that hasn't work...
A Asurion customer review by GetHuman user ~C & L from November 22nd, 2017
Background on ~C & L's case
GetHuman: ~C & L - can you tell our other Asurion customers when your case took place?
~C & L: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~C & L a list of common Asurion problems)
~C & L: "Problem with a claim" was why I was trying to call.
~C & L's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~C & L: I received a refurbished phone that hasn't worked right from day *. I asked to have another phone sent to me to replace it. I was told that would cost me another $***.**. I was told that the only way that they would cover the phone is if I take it to a sprint repair facility. The nearest one is over ** miles from me. Asurion get an F from me
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~C & L: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~C & L: I'd give them a one out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~C & L: For that I would say two out of five.
GetHuman: And finally- any advice for other Asurion customers?
~C & L: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~C & L taken from his Asurion customer service problem that occurred on November 13th, 2017.