Asurion: This is unacceptable. I'm calling Sprint to enc...
A Asurion customer review by GetHuman user ~Very Angry Sprint Cusomer from November 24th, 2017
Background on ~Very Angry Sprint Cusomer's case
GetHuman: ~Very Angry Sprint Cusomer - can you tell our other Asurion customers when your case took place?
~Very Angry Sprint Cusomer: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Angry Sprint Cusomer a list of common Asurion problems)
~Very Angry Sprint Cusomer: "Repairs" was why I was trying to call.
~Very Angry Sprint Cusomer's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Angry Sprint Cusomer: This is unacceptable. I'm calling Sprint to encourage them to fine another company to do insurance through. This is the worse experience i've had in **** involving any customer service. Asurion is a sham and a shame of a company!
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Very Angry Sprint Cusomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Angry Sprint Cusomer: I'd give them a one out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Very Angry Sprint Cusomer: For that I would say two out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Very Angry Sprint Cusomer: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Angry Sprint Cusomer taken from his Asurion customer service problem that occurred on November 18th, 2017.