asurion is like any other insurance company, th...
A Asurion customer review by GetHuman user ~mad fire guy from November 22nd, 2017
Background on ~mad fire guy's case
GetHuman: ~mad fire guy - can you tell our other Asurion customers when your case took place?
~mad fire guy: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~mad fire guy a list of common Asurion problems)
~mad fire guy: "Returns" was why I was trying to call.
~mad fire guy's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad fire guy: asurion is like any other insurance company, they take your money every month but service is not in favor of the customer. I have an I phone that got damaged and now I have a refurbished I phone that is ****. My only option is to return the phone to them and they refund me my money. Total **** policy. If I request a new phone I should get a new phone. I should get the option of a new or refurbished phone but I have to take what they give me. I used them before and replaced a Droid Razor Maxx and the refurbished phone was a piece of ****. So I was stuck. Thanks for nothing asurion.
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~mad fire guy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad fire guy: I'd give them a four out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~mad fire guy: For that I would say one out of five.
GetHuman: And finally- any advice for other Asurion customers?
~mad fire guy: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad fire guy taken from his Asurion customer service problem that occurred on November 14th, 2017.