Asus: Called to ask about driver updates for laptop g...

A Asus customer review by GetHuman user ~ROG from November 1st, 2017

Background on ~ROG's case

GetHuman: ~ROG - can you tell our other Asus customers when your case took place?
~ROG: Yup. It was afternoon, on October 24th.
GetHuman: Did you reach out to Asus, and if so, how?
~ROG: I used the 877-339-2787 number I found for on the GetHuman Asus customer phone number page I was on: Asus Customer Service Phone Number
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~ROG a list of common Asus problems)
~ROG: "Where to buy" was why I was trying to call.

~ROG's review of Asus customer service

GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ROG: Called to ask about driver updates for laptop graphics adapter. I was put on hold for ** min and then was told to read the website and if still needed help to reload my operating system. The have great products and children on the phone at best.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~ROG: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ROG: I'd give them a five out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~ROG: For that I would say four out of five.
GetHuman: And finally- any advice for other Asus customers?
~ROG: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ROG taken from his Asus customer service problem that occurred on October 24th, 2017.

Asus

2.08 of 5 stars | 193 reviews

~ROG's Asus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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