Asus: Common sense (and good business) would tell you...
A Asus customer review by GetHuman user ~lizvbeck from November 14th, 2017
Background on ~lizvbeck's case
GetHuman: ~lizvbeck - can you tell our other Asus customers when your case took place?
~lizvbeck: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~lizvbeck a list of common Asus problems)
~lizvbeck: "Refund a Charge" was why I was trying to call.
~lizvbeck's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lizvbeck: Common sense (and good business) would tell you that if you send someone a broken piece of equipment, you need to replace it. We paid $*** for a Nexus * Tablet. Obviously, we were expecting a tablet that was in good working condition. If we received a broken one, I still don't understand why we would have to pay to have it fixed. I even asked the technician, "So you're telling me that if you have a broken tablet there in your center, rather than fixing it, you can just ship it out and then force the customer to pay to fix it?" He still insisted, "Yes, you will have to be responsible for fixing it." He shouldn't even have been talking about FIXING THE DUMB THING. He should have been talking about how sorry he was that we received a broken one and should have been talking about how he would get what we ordered sent right out (a new, WORKING, UNBROKEN Tablet.) We will NEVER purchase an ASUS product EVER AGAIN and have already expressed our opinion of your customer service to a fri
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~lizvbeck: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lizvbeck: I'd give them a three out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~lizvbeck: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~lizvbeck: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lizvbeck taken from his Asus customer service problem that occurred on November 12th, 2017.