Asus: I had a prob with my external *** monitor, and...

A Asus customer review by GetHuman user ~Sailor Sue from November 19th, 2017

Background on ~Sailor Sue's case

GetHuman: ~Sailor Sue - can you tell our other Asus customers when your case took place?
~Sailor Sue: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Asus, and if so, how?
~Sailor Sue: I used the 877-339-2787 number I found for on the GetHuman Asus customer phone number page I was on: Asus Customer Service Phone Number
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Sailor Sue a list of common Asus problems)
~Sailor Sue: "Account Access" was why I was trying to call.

~Sailor Sue's review of Asus customer service

GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sailor Sue: I had a prob with my external *** monitor, and they sent me back to the laptop division. Not a happy camper
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Sailor Sue: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sailor Sue: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Sailor Sue: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~Sailor Sue: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sailor Sue taken from his Asus customer service problem that occurred on November 11th, 2017.

Asus

2.08 of 5 stars | 193 reviews

~Sailor Sue's Asus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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