Asus: I read the reviews. Unsure what others went th...
A Asus customer review by GetHuman user GetHuman-349430 from November 11th, 2017
Background on GetHuman-349430's case
GetHuman: GetHuman-349430 - can you tell our other Asus customers when your case took place?
GetHuman-349430: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-349430 a list of common Asus problems)
GetHuman-349430: "Device Support" was why I was trying to call.
GetHuman-349430's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-349430: I read the reviews. Unsure what others went through, but my experience (two separate calls) was nothing like it. The service was superb and direct, helpful and patient. I waited only a few minutes to get a live person. They did acknowledge they were based in the Caribbean, but to me, it was irrelevant--they were terrific. Far superior to the mediocre service I was used to with Dell. Rich in CT
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
GetHuman-349430: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-349430: I'd give them a two out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
GetHuman-349430: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
GetHuman-349430: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-349430 taken from his Asus customer service problem that occurred on November 5th, 2017.