Asus: a hardware fix was to be sent to me this past a...
A Asus customer review by GetHuman user ~mikenzinco from November 11th, 2017
Background on ~mikenzinco's case
GetHuman: ~mikenzinco - can you tell our other Asus customers when your case took place?
~mikenzinco: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~mikenzinco a list of common Asus problems)
~mikenzinco: "Device Support" was why I was trying to call.
~mikenzinco's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mikenzinco: a hardware fix was to be sent to me this past april **,**** but did not get sent. it is now some four months later and after numerous emails, and phone calls, the last to this number i still get the same,"sorry but i am not able to help you, i will have to escalate this to another dept." this "escalation" has been done as of yesterday four times and i got an email today. it read, sorry your device is not working please contact our customer service dept. i have no problem with my tablet, they still don't get it. they owe me a part for my device so it can work properly. asus customer service is a waste imho
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~mikenzinco: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mikenzinco: I'd give them a four out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~mikenzinco: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~mikenzinco: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mikenzinco taken from his Asus customer service problem that occurred on November 7th, 2017.