Asus: i was at school, when my computers screen just...
A Asus customer review by GetHuman user ~Omar Naibkhil from November 27th, 2017
Background on ~Omar Naibkhil's case
GetHuman: ~Omar Naibkhil - can you tell our other Asus customers when your case took place?
~Omar Naibkhil: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Omar Naibkhil a list of common Asus problems)
~Omar Naibkhil: "Account Access" was why I was trying to call.
~Omar Naibkhil's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Omar Naibkhil: i was at school, when my computers screen just cracked out of no where in my bag. i did not drop my bag , i really dont know what happened, i took it out of my bag wen i opened my computer i saw was a massive line of crack in the screen and i ws wondering can u fix it for me for free because i still have the warranty card with me and detailed information. so can u plz help me , i also messaged u guys with email but nobody responded and yeh thank you.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Omar Naibkhil: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Omar Naibkhil: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Omar Naibkhil: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~Omar Naibkhil: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Omar Naibkhil taken from his Asus customer service problem that occurred on November 18th, 2017.