Atlanta Journal Constitution: I am writing this email because I'm getting NO...
A Atlanta Journal Constitution customer review by GetHuman user ~katiebug30125 from November 26th, 2017
Background on ~katiebug30125's case
GetHuman: ~katiebug30125 - can you tell our other Atlanta Journal Constitution customers when your case took place?
~katiebug30125: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Atlanta Journal Constitution, and if so, how?
GetHuman: And which of these common Atlanta Journal Constitution customer issues best describes the reason you wanted to talk to them?
(Shows ~katiebug30125 a list of common Atlanta Journal Constitution problems)
~katiebug30125: "Delivery problem" was why I was trying to call.
~katiebug30125's review of Atlanta Journal Constitution customer service
GetHuman: So how would you sum up your experience for GetHuman's Atlanta Journal Constitution customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~katiebug30125: I am writing this email because I'm getting NO WHERE by contacting your customer support number. I subscribe to the Sunday paper and for THREE WEEKS STRAIGHT I have NOT received my delivery!! On * different occasions I called and was PROMISED that I would receive my paper the next day, this is now Wed. March ** and still NOTHING! I called sunday to report not receiving my paper, they promised I'd get it delivered Monday, it never came! I called Monday, they promised I'd get it delivered Tuesday, it never came. I called Tuesday, they AGAIN promised it would be delivered Wednesday, guess what??? Today is Wednesday and STILL NO PAPER! I teach a local coupon class, I use AJC Sunday paper for my class, I can't teach my class tonight! ** of my students are cancelling their personal AJC subscriptions because of poor delivery and customer service! Either someone can deliver my Sunday paper to me by tomorrow morning or you can CANCEL MY SUBSCRIPTION TOO!! I'm posting this on Facebook and Twitt
GetHuman: Let's quantify your experience contacting Atlanta Journal Constitution. On a scale of 1 to 5, how easy is it go get help on a Atlanta Journal Constitution problem?
~katiebug30125: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~katiebug30125: I'd give them a four out of five on communication.
GetHuman: And what about Atlanta Journal Constitution's ability to quickly and effectively address your problem?
~katiebug30125: For that I would say three out of five.
GetHuman: And finally- any advice for other Atlanta Journal Constitution customers?
~katiebug30125: Call them early in the day or late. Don't forget any personal or account information you might need for Atlanta Journal Constitution to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~katiebug30125 taken from his Atlanta Journal Constitution customer service problem that occurred on November 24th, 2017.