Atlantic Broadband: My internet hasn't worked in * days and I canno...
A Atlantic Broadband customer review by GetHuman user GetHuman-cwertz from December 7th, 2017
Background on GetHuman-cwertz's case
GetHuman: GetHuman-cwertz - can you tell our other Atlantic Broadband customers when your case took place?
GetHuman-cwertz: Yeah. It was afternoon, on December 5th.
GetHuman: Did you reach out to Atlantic Broadband, and if so, how?
GetHuman: And which of these common Atlantic Broadband customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cwertz a list of common Atlantic Broadband problems)
GetHuman-cwertz: "None of those really matches why I wanted to call Atlantic Broadband that day." was why I was trying to call.
GetHuman-cwertz's review of Atlantic Broadband customer service
GetHuman: So how would you sum up your experience for GetHuman's Atlantic Broadband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cwertz: My internet hasn't worked in * days and I cannot get a hold of anyone. I have online classes I have to do
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-cwertz: No valid IP configuration
GetHuman: Let's quantify your experience contacting Atlantic Broadband. On a scale of 1 to 5, how easy is it go get help on a Atlantic Broadband problem?
GetHuman-cwertz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cwertz: I'd give them a two out of five on communication.
GetHuman: And what about Atlantic Broadband's ability to quickly and effectively address your problem?
GetHuman-cwertz: For that I would say three out of five.
GetHuman: And finally- any advice for other Atlantic Broadband customers?
GetHuman-cwertz: Call them early in the day or late. Don't forget any personal or account information you might need for Atlantic Broadband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cwertz taken from his Atlantic Broadband customer service problem that occurred on December 5th, 2017.
Atlantic Broadband
4.00 of 5 stars | 63 reviews
GetHuman-cwertz's Atlantic Broadband Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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