Au Bon Pain: The cashier did not acknowledge me. I had to a...
A Au Bon Pain customer review by GetHuman user ~Go Somewhere Else from November 17th, 2017
Background on ~Go Somewhere Else's case
GetHuman: ~Go Somewhere Else - can you tell our other Au Bon Pain customers when your case took place?
~Go Somewhere Else: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Au Bon Pain, and if so, how?
GetHuman: And which of these common Au Bon Pain customer issues best describes the reason you wanted to talk to them?
(Shows ~Go Somewhere Else a list of common Au Bon Pain problems)
~Go Somewhere Else: "Make a reservation" was why I was trying to call.
~Go Somewhere Else's review of Au Bon Pain customer service
GetHuman: So how would you sum up your experience for GetHuman's Au Bon Pain customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Go Somewhere Else: The cashier did not acknowledge me. I had to ask for a bag. She didn't ask what I wanted in the bag. She was walking away from the register when I requested a receipt. She obtained one and threw it on the counter while walking away. The service at this location gets worse and worse. They always have empty coffee canisters, no napkins, no lids. What happened? These used to be the nicest little stores.
GetHuman: Let's quantify your experience contacting Au Bon Pain. On a scale of 1 to 5, how easy is it go get help on a Au Bon Pain problem?
~Go Somewhere Else: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Go Somewhere Else: I'd give them a three out of five on communication.
GetHuman: And what about Au Bon Pain's ability to quickly and effectively address your problem?
~Go Somewhere Else: For that I would say two out of five.
GetHuman: And finally- any advice for other Au Bon Pain customers?
~Go Somewhere Else: Call them early in the day or late. Don't forget any personal or account information you might need for Au Bon Pain to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Go Somewhere Else taken from his Au Bon Pain customer service problem that occurred on November 8th, 2017.
Au Bon Pain
2.00 of 5 stars | 7 reviews
~Go Somewhere Else's Au Bon Pain Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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