Audney: this is a scam..It cost me over $*** and I can...

A Audney customer review by GetHuman user ~andrea from November 16th, 2017

Background on ~andrea's case

GetHuman: ~andrea - can you tell our other Audney customers when your case took place?
~andrea: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Audney, and if so, how?
~andrea: I used the 855-251-5020 number I found for on the GetHuman Audney customer phone number page I was on: Audney Customer Service Phone Number
GetHuman: And which of these common Audney customer issues best describes the reason you wanted to talk to them?
(Shows ~andrea a list of common Audney problems)
~andrea: "None of those really matches why I wanted to call Audney that day." was why I was trying to call.

~andrea's review of Audney customer service

GetHuman: So how would you sum up your experience for GetHuman's Audney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~andrea: this is a scam..It cost me over $*** and I can never get through on the phone afterward. I get all kinds of pop ups about my protection expiring and I can't get rid of them unless I buy something. If I can review audney or save someone else from being scamed I intend to.
GetHuman: Let's quantify your experience contacting Audney. On a scale of 1 to 5, how easy is it go get help on a Audney problem?
~andrea: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~andrea: I'd give them a one out of five on communication.
GetHuman: And what about Audney's ability to quickly and effectively address your problem?
~andrea: For that I would say five out of five.
GetHuman: And finally- any advice for other Audney customers?
~andrea: Call them early in the day or late. Don't forget any personal or account information you might need for Audney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~andrea taken from his Audney customer service problem that occurred on November 7th, 2017.


2.33 of 5 stars | 2 reviews

~andrea's Audney Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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