Austrian Airlines: Never Answered... Just made horrible carnival c...
A Austrian Airlines customer review by GetHuman user ~Anonymous from November 22nd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Austrian Airlines customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Austrian Airlines, and if so, how?
GetHuman: And which of these common Austrian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Austrian Airlines problems)
~Anonymous: "Flight delayed" was why I was trying to call.
~Anonymous's review of Austrian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Austrian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Never Answered... Just made horrible carnival carousel music, then silence, then a lady saying "Looking for the best flight connections? Just click onto austrian.com, there you'll find everything a successful travel needs!" and repeated. Horrible service. Flight information on their website is wrong. Thats until I put in my credit information then it stated the flight was unavailable even though it shows its available on their website.
GetHuman: Let's quantify your experience contacting Austrian Airlines. On a scale of 1 to 5, how easy is it go get help on a Austrian Airlines problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Austrian Airlines's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Austrian Airlines customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Austrian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Austrian Airlines customer service problem that occurred on November 21st, 2017.